Effective Date: 01/01/2026
This Privacy Policy describes how Medi Mate (“Medi Mate,” “Company,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information when you visit or use our website located at https://medi-mate.com/ (the “Site”).
The Site is intended exclusively for licensed healthcare providers, medical professionals, clinics, and other qualified business entities seeking access to peptides, supplements, and related products for professional use. By accessing or using the Site, you acknowledge that you have read, understood, and agree to this Privacy Policy.
This Privacy Policy applies to information collected:
Through the Site
Through account registration and verification processes
Through purchases, transactions, and communications with Medi Mate
Through emails, forms, and other electronic communications
This Privacy Policy does not apply to information collected offline or through third-party websites not controlled by Medi Mate.
a. Information You Provide Voluntarily
We may collect personal and business-related information that you voluntarily provide, including but not limited to:
Full name
Professional title, credentials, and license information
National Provider Identifier (NPI) or similar identifiers (if applicable)
Practice, clinic, or business name
Business address and shipping address
Email address and phone number
Username, password, and account credentials
Business verification or compliance documentation
Order history, invoices, and transaction records
Payment-related information (processed by third-party payment processors)
Communications with Medi Mate, including emails, chat messages, and support inquiries
b. Automatically Collected Information
When you access the Site, we may automatically collect certain technical and usage information, including:
Internet Protocol (IP) address
Browser type and version
Device type and operating system
Date and time of access
Pages viewed, links clicked, and time spent on the Site
Referring and exit URLs
General geographic location (city and state level)
This information is collected through cookies, log files, pixels, and similar technologies.
Medi Mate uses cookies and similar tracking technologies to:
Enable essential Site functionality
Authenticate users and maintain secure sessions
Analyze traffic and usage trends
Improve Site performance and user experience
You may modify your browser settings to refuse or delete cookies. Please note that disabling cookies may limit certain features or functionality of the Site.
We use the information collected for legitimate business purposes, including to:
Verify professional eligibility and credentials
Create, manage, and secure user accounts
Process and fulfill orders
Communicate regarding orders, products, and account activity
Provide customer support and respond to inquiries
Send administrative, technical, or service-related notices
Improve and optimize Site functionality and offerings
Conduct internal analytics and business operations
Detect, prevent, and investigate fraud, misuse, or security threats
Enforce our Terms and Conditions
Comply with applicable laws, regulations, and legal obligations
Medi Mate does not directly store or process full payment card information. Payments are handled by secure third-party payment processors that comply with applicable Payment Card Industry Data Security Standards (PCI-DSS). Medi Mate may retain limited transaction details necessary for accounting, recordkeeping, and customer service purposes.
Medi Mate does not sell, rent, or trade personal information. We may share information in the following circumstances:
Service Providers:
With trusted third-party vendors who perform services on our behalf, including payment processing, website hosting, analytics, shipping, email delivery, and customer support. These providers are authorized to use information only as necessary to perform services for Medi Mate.
Legal and Regulatory Compliance:
When required to comply with applicable laws, regulations, subpoenas, court orders, or governmental requests.
Business Transfers:
In connection with a merger, acquisition, restructuring, financing, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate confidentiality protections.
Protection of Rights:
To protect the rights, property, safety, or security of Medi Mate, our users, or others, including enforcement of agreements or investigation of potential violations.
Medi Mate implements reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and absolute security cannot be guaranteed.
We retain personal and business information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
Depending on your jurisdiction, you may have rights regarding your personal information, including the right to:
Request access to the information we maintain about you
Request correction of inaccurate or incomplete information
Request deletion of your information, subject to legal and business requirements
Opt out of non-essential marketing communications
Requests may be submitted using the contact information below.
California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to request disclosure of the categories and specific pieces of personal information collected and the right to request deletion, subject to statutory exceptions. Medi Mate does not sell personal information.
If you access the Site from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States or other jurisdictions where Medi Mate or its service providers operate.
The Site is not intended for use by individuals under the age of 18. Medi Mate does not knowingly collect personal information from children.
The Site may contain links to third-party websites or services. Medi Mate is not responsible for the privacy practices or content of those third parties, and users are encouraged to review their privacy policies.
Medi Mate reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the Site after changes constitutes acceptance of the revised Privacy Policy.
If you have questions or concerns regarding this Privacy Policy, please contact:
Medi Mate
Website: https://medi-mate.com/
Email: support@medi-mate.com
Mailing Address: 7901 4th Street N #27279 St. Petersburg, Fl 33702
